Help Desk Specialist

Aria Systems

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: SaaS/Data Services
  • Post Date: 07/28/2021
  • Website: ariasystems.com
  • Company Address: 575 Market Street 10th Floor, San Francisco, CA, 94105

About Aria Systems

Aria’s cloud-based monetization platform removes billing bottlenecks to allow companies to quickly launch and evolve their offerings. Only Aria provides speed and agility at scale, delivers actionable customer insights, and empowers business users with direct control to better monetize their offerings.

Job Description

Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions. 

Innovative companies, like Adobe, Allstate, Comcast, Subaru, and Telstra depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business.

We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.

 

Department Overview

This role is part of a bicoastal Operations team located in both Broomall, PA and San Francisco, CA. We foster a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. As a startup, we expect our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities.

 

Position Summary

A successful candidate for this position has both a strong technical background and excellent customer service skills. This role requires effective communication skills, both verbal and written; and a proven drive for success and growth.  The primary duty of this position is to provide professional support to fellow employees and those working with us.  We are a bi-coastal company requiring on-site support locally and remote support via email and telephone.  Occasional off hours support may be required to handle the remote workforce.
 

Core Responsibilities

  • Setup, diagnose and maintain computers and computer related hardware.
  • Configure and set up equipment for new staff.
  • Install and diagnose company software.
  • Support/Troubleshoot employee issues (i.e., phone, conferencing, system access, etc.) via connecting remotely (Zoom, MS Teams, etc.).
  • Troubleshoot phone and other connected device issues.
  • Resolve end user issues in a timely manner.
  • Ensure laptops are kept up to date with patches and updates for all company software.
  • Maintain hardware and software inventories.
  • Educate users on best practices for using applications, devices, etc.
  • Update and write necessary documentation when required.
  • Assist with basic system administration functions when required.
  • Manage the ticket queue ensuring request are addressed in a timely fashion
  • Flexibility to assist with other duties as assigned.

Required Qualifications

  • Strong experience with Microsoft Windows required; Windows 10 mandatory.
  • Strong experience with The Microsoft Office Suite and Office 365.
  • Some experience with Windows Networking and Windows Server.
  • Experience with the latest mobile platforms; Android, and iOS devices.
  • Strong experience with MAC OS a plus.
  • Basic knowledge of MS Active Directory & ESET helpful.
  • Experience installing, configuring, and managing laptops and printers; Dell experience a plus.
  • 0-2 years of experience providing Help Desk or desktop end-user service/support in an IT/IS field (or related area).
  • Superior customer service skills including excellent verbal and written communication skills.
  • Associates degree in an IT/IS related field or minimum 2 years of technical training or work experience in a support role preferred.
  • A+ certification and/or other accredited certifications in the IS/IT field or studies a plus
  • Knowledge of commonly used concepts, practices, and procedures
  • Experience working in a ticketing system to manage workload
  • Demonstrated problem solving ability and strong documentation skills.
  • Highly organized, detail oriented, and ability to multi-task in a fast-paced environment.
  • Deadline driven with a sense of urgency.
  • Must be a self-start with the ability to work independently.
  • Must have the ability to follow instructions and pre-established guidelines.

  

Aria Culture

Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. As a startup, we expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment.

 

Apply for this position directly on our website at https://www.ariasystems.com/company/careers.

 

Aria Systems is an EEO employer that actively pursues and hires a diverse workforce.

Please, no phone calls. Principals only; recruiters please do not respond to this ad.

We use cookies to customize your user experience. Click “Agree” if you agree with our Policy.