Presales Solutions Architect - AI/ML Pre-IPO startup


Atlanta, GA, US
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Infrastracture Software
  • Post Date: 07/21/2021
  • Website:
  • Company Address: 1277 Terra Bella Avenue, Mountain View, CA, 94043

About Moveworks

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees'​ IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

Job Description

Moveworks is seeking a Solutions Architect to join the Product Team and work alongside Sales. As a Solutions Architect at Moveworks, you’ll play a pivotal role being the technical face of the company in pre-sales engagements. Your role will include providing compelling product demonstrations, giving Technical Deep Dive presentations into the inner workings of the product, running Proof-of-Concepts, and gathering technical requirements for implementation.  

This role will provide you the opportunity to both dive deep into our tech and communicate our vision, competitive differentiators, machine learning architecture, resolution skills, and implementation approach in prospect-facing presentations and discussions. What’s unique about this role is that it is on the Product Team and you will be the product liaison to the sales team.  In addition to working closely with the Product and Sales teams, you will also be in close contact with the post-sales counterparts on the Customer Success team.

Who we are:

Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help instant and effortless. Included on the prestigious Forbes AI 50 list and named a leader in The Forrester New Wave,

Moveworks uses advanced machine learning to resolve employees’ requests, whether they need IT support, HR help, or policy information. We’ve built an AI company that puts people first, which is why both Inc. and the San Francisco Business Times recognized Moveworks as one of the Best Workplaces of 2021. 

This is a unique chance to join the team as a key player in our growth strategy. If that sounds like fun, we can’t wait to start this journey together.

What you’ll do:

  • Perform product demonstrations that engage the audience and explain by showing how our product works.
  • Lead Technical Workshops with prospective customers on topics such as our Machine Learning approach, Integrations, Moveworks Resolution Skills, Architecture and Security, and more
  • Present detailed AI Assessment reports to the prospects, explaining insights and compelling use cases
  • Work with prospects to understand their technology stack and IT business processes to facilitate a clean hand-off to the post-sales CS Team
  • Work alongside Account Executives to drive the deal strategy, helping address any knowledge gaps and build trust with the prospect all the way until they are a customer
  • Help us improve current processes, making presentations, demos, and business case presentations more repeatable, scalable, and more compelling
What you bring to the table:
  • 5+ Years experience in a pre-sales and/or post-sales customer facing technical role
  • Strong Presentation and Communication skills
  • A solid understanding of cloud architecture and APIs
  • Ability to communicate deep technical concepts to a non or semi-technical audience, while also being able to hold your own with a strong technical audience
  • Can think on your feet - come up with solutions on the fly and handle objections with grace and ease
  • Self-starter - will go out and create needed content/collateral/etc without needing to rely on others

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