Client Support Level II Rep II

defi Solutions

King of Prussia, PA, US / United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Fintech
  • Post Date: 01/13/2022
  • Website: defisolutions.com
  • Company Address:

About defi Solutions

Defi Solutions is a financial services company that provides loan origination solutions and auto loan origination software.

Job Description

defi SOLUTOINS is a loan origination technology, servicing solutions company for the auto industry. defi SOLUTONS partners with captives, banks, credit unions, and finance companies of all types anf sizes to allow lenders to focus and transform their operations. The company's comprehensive suite together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. 

Position Purpose: In this position, you will work in a fast aced environment and interface directly with system administrators and business decision makers. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this hands-on role,  you will help deliver the next generation lending experience for our clients. This role supports defi's Auto Loan Originations, Accounting, and Servicing products.

Client Services is a client facing communication point with key decision makers. In this challenging position, you will interface directly with system administrators and business decision makers. By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. 

The Client Services team is the hub within the organization as we interact with multiple departments and individuals at all levels within the organization. This position provides exposure to new software, the ability to work with and influence others. 

Responsibilities:

  • Review client configuration and business processes to address challenges and satisfy business needs.
  • Analyze, troubleshoot, and resolve application errors.
  • Triage client requests to determine avenue for resolution.
  • Identify opportunities to improve client product experiences.
  • Effectively interact and communicate with internal stakeholders to facilitate delivery of client expectations.
  • Advocate for clients by escalating urgent requests and efficiently prioritizing cases.
  • Isolate problems, determine solutions or alternatives, develop and implement resolutions, or route to correct resources.
  • Perform other duties as assigned.

Qualifications:

  • 4+ years experience in lending, financial services, and/or SaaS companies
  • Exhibit critical thinking, and demonstrate strong problem-solving skills
  • Analytical and process-oriented
  • Excellent oral and written communication skills

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